How Can We Help?

Payment Help

Refunds, billing issues, receipts, and payment methods.

Booking Help

Scheduling lessons, cancellation policies, and rescheduling.

Tutor Help

Finding the right tutor, reading reviews, and verification info.

Account Help

Login issues, password reset, and profile updates.

Tutor Onboarding

Setting up payouts, completing your profile, and creating classes.

Mobile App

Installing the app, features overview, and troubleshooting.

How do I get a refund?

If a lesson was not delivered as expected, contact support@genevievedynasty.com within 48 hours. We review all refund requests and respond within 24 hours.

How do I cancel my subscription?

Go to your account settings and select 'Manage Subscription'. You can cancel anytime with no penalties. Your access continues until the end of the billing period.

Can I change my tutor?

Yes. You can browse all available tutors and book with a different one at any time. There is no lock-in with any tutor.

How do I reset my password?

Visit the login page and click 'Forgot password?'. Enter your email and you will receive a secure reset link valid for 1 hour.

How do I download the app?

Visit /mobile/get-the-app for installation instructions. The mobile app is coming soon — you can join the early access waitlist.

How do I become a tutor?

Visit /apply and complete the application form. We review applications within 48 hours. Approved tutors get full access to the teaching dashboard.