How Payments Work
1
Book
Choose your tutor, pick a time, and select your lesson type. No commitment required.
2
Pay Securely
Payment is processed through Stripe with 256-bit SSL encryption. We never store your card details.
3
Attend Lesson
Join your lesson at the scheduled time. Your payment is held securely until the session is complete.
4
Satisfaction Guaranteed
If you are not satisfied with your first lesson, we will refund your payment in full. No questions asked.
Payment Security Features
Stripe Processing
Industry-leading payment infrastructure trusted by millions of businesses worldwide.
256-bit SSL
All data is encrypted in transit with bank-level SSL encryption.
PCI Compliant
We meet the highest standards of payment card industry data security.
No Card Storage
Your card details are never stored on our servers. Stripe handles everything.
Refund Policy
Money-back guarantee on your first lesson. If your experience does not meet expectations, we will issue a full refund. We also offer a 24-hour cancellation policy for all bookings, and a full refund if your tutor does not show up.
Pricing Transparency
No hidden fees. No surprise charges. Pay per lesson or save with a subscription plan. All prices are clearly displayed before you book, and you will always know exactly what you are paying for.
Frequently Asked Questions
When am I charged?
You are charged at the time of booking. The payment is processed securely through Stripe and confirmed immediately.
How does the refund process work?
If you request a refund on your first lesson, we process it within 3-5 business days back to your original payment method.
What currency are payments in?
All prices are listed in EUR. Your bank may apply currency conversion if you pay from a non-EUR account.
Can I cancel a subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You will retain access until the end of your billing period.
How does family billing work?
Family plans allow you to manage payments for multiple children under one account. Each child gets their own learner profile.
Trust Badges
Money-Back Guarantee
Full refund on first lesson
Verified Tutors
Background-checked and certified
Secure Payments
Stripe-powered encryption
24/7 Support
Help when you need it
No Hidden Fees
Transparent pricing always
Data Protected
GDPR compliant platform
How Tutor Payments Work
1. You pay the lesson price securely through Stripe
2. The platform retains a 20% service fee (35% for trial lessons)
3. Your tutor receives their payout via Stripe Connect
4. Payouts are processed automatically after lesson completion
This model ensures tutor quality, platform support, and secure transactions for every lesson.