Support

We're here to help. Choose a topic below or email us directly.

General support: support@genevievedynasty.com
Booking & Scheduling

Help with booking lessons, rescheduling, or cancellations.

bookings@genevievedynasty.com
Payments & Billing

Questions about charges, refunds, subscriptions, or receipts.

payments@genevievedynasty.com
Tutor Support

Help with your tutor profile, earnings, Stripe setup, or applications.

tutors@genevievedynasty.com
Parent & Child Accounts

Help with parent dashboards, child accounts, or privacy settings.

parents@genevievedynasty.com
Report a Safety Concern

Report inappropriate behavior, safety issues, or child protection concerns.

safety@genevievedynasty.com
App & Technical Issues

Bug reports, login problems, display issues, or performance concerns.

support@genevievedynasty.com

Response Times

  • Safety concerns: within 1 hour
  • Payment issues: within 24 hours
  • General support: within 48 hours
  • Technical issues: within 48 hours

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