Account Deletion

You have the right to delete your account and personal data at any time.

How to Request Deletion

To delete your account, email support@genevievedynasty.com with the subject line "Account Deletion Request" from the email address associated with your account. Include your full name for verification.

Alternatively, you can request deletion from your dashboard settings when logged in.

What Gets Deleted

  • Your account profile and login credentials
  • Learning activity history and session data
  • Badges, streaks, and achievement records
  • Messages and communications
  • AI recommendation data
  • Portfolio content and project submissions
  • Notification preferences and settings

What May Be Retained

Some data may be retained for legal, financial, or safety reasons:

  • Payment transaction records (required for tax/accounting — up to 7 years)
  • Issued certificates (verification codes remain valid for recipients)
  • Safety reports and moderation records (for child protection compliance)
  • Anonymized analytics data (cannot be linked back to you)

Timeline

Account deletion requests are processed within 30 days. You will receive confirmation when deletion is complete. During processing, your account will be deactivated immediately (no login access).

Parent & Child Accounts

If you are a parent requesting deletion of a child's account, please include the child's name in your request. Parent accounts can also be deleted independently — child accounts will be preserved under platform management until a parent reassigns or requests deletion.

Contact

Email: support@genevievedynasty.com
Subject: "Account Deletion Request"

For privacy questions: Privacy Policy