Refunds, Cancellations & Dispute Resolution

Your trust and satisfaction are our top priority

Money-Back Guarantee

Money-back guarantee on your first lesson. Cancel within 24 hours for a full refund. We want you to feel confident trying a new tutor.

Cancellation Windows

24+ hours before lessonFull refund

2-24 hours before lesson50% refund

Under 2 hours beforeNo refund (tutor prepared)

Tutor No-Show Protection

If your tutor does not show up for a scheduled lesson, you receive an automatic full refund. We follow up with the tutor to address the issue and ensure it does not happen again.

Dispute Resolution Process

Contact Support

Email support@genevievedynasty.com with your booking details and concern.

We Review

Our team reviews your case within 24 hours, gathering details from both sides.

Fair Mediation

We mediate a fair resolution based on platform policies and the specific situation.

Resolution

Resolution provided within 5 business days. Refunds processed back to original payment method.

Stripe Payment Protection

All payments are processed through Stripe with 256-bit SSL encryption, advanced fraud protection, and full chargeback support. Your card details are never stored on our servers.

256-bit SSLPCI DSS Level 1Fraud DetectionChargeback Support

Platform Moderation

We actively monitor lesson quality, review authenticity, and tutor responsiveness. Our trust and safety team ensures a fair and reliable experience for both learners and tutors.

Frequently Asked Questions

How long does a refund take to appear?

Refunds are processed within 1-2 business days. Depending on your bank, it may take 5-10 business days to appear on your statement.

Can I get a refund after the lesson?

If you experienced a significant quality issue, contact us within 48 hours of the lesson. We review each case individually.

What if the tutor cancels?

If your tutor cancels, you receive an automatic full refund regardless of timing. We also follow up with the tutor.

Does the money-back guarantee apply to all lessons?

The money-back guarantee applies to your first lesson with each tutor. If unsatisfied, contact us within 24 hours for a full refund.

How do I file a dispute?

Email support@genevievedynasty.com with your booking ID, date, and a description of the issue. We aim to respond within 24 hours.

Book with Confidence

Money-back guarantee, secure payments, and fair dispute resolution.

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Payment Protection Trust & Safety Support