Privacy Policy

Information We Collect

• Name and email address
• Account information
• Tutor profile information
• Lesson bookings
• Learning progress
• Certificates and achievements
• Payment information processed through our payment providers
• Tutor identity and qualification verification information, as described below

Tutor Identity and Qualification Verification

Tutors may be required to provide a government-issued identity document and a recent selfie so that we can review their identity before allowing them to publish a tutor profile. Tutors may also provide teaching certificates or other qualification documents for credential review.

Verification information may include the documents you upload, your verification status, submission and review information, and related records needed to administer the verification process.

We use this information to verify tutor identity and qualifications, protect learners and other platform users, prevent impersonation and fraud, administer tutor accounts, investigate safety or account concerns, handle disputes, and conduct re-verification where reasonably necessary.

Verification documents are stored privately. Access is restricted to authorised personnel who need the information for verification, safety, security, dispute handling, or related account administration, and to service providers that process information on our behalf where necessary to operate and secure the platform.

How We Use Information

• Provide and administer educational services
• Manage bookings and classes
• Process payments
• Verify tutor identity and credentials
• Protect platform users and prevent fraud or impersonation
• Improve platform features and reliability
• Send important service notifications
• Support learners and educators
• Comply with applicable legal obligations and establish, exercise, or defend legal claims where necessary

Legal Bases for Processing

Depending on the information and circumstances, we process personal information where it is necessary to provide or administer our services and contractual relationship with you, to comply with applicable legal obligations, or for legitimate interests such as platform security, fraud prevention, identity verification, protecting users, and handling disputes, provided those interests are not overridden by applicable data-protection rights.

Where applicable law requires consent for a particular processing activity, we will request it separately.

Information Sharing

We do not sell personal information.

Information may be shared where necessary with:

• Tutors or other users where necessary to provide educational services
• Payment providers that process payments
• Hosting, storage, communications, security, and other service providers necessary to operate the platform
• Professional advisers where reasonably necessary
• Legal, regulatory, or public authorities where required or permitted by applicable law

Tutor verification documents are not made public as part of a tutor profile.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, security, fraud-prevention, dispute, and record-keeping requirements.

For tutor verification information, the retention period is determined by factors including whether the tutor account remains active, whether the information remains necessary to support the verification decision, safety or fraud-prevention needs, whether a dispute or investigation is ongoing, and whether applicable law requires or permits continued retention.

When personal information is no longer reasonably necessary for these purposes, we will delete or anonymise it in accordance with our applicable retention procedures, unless continued retention is required or permitted by law.

Account Deletion

Users may request account deletion through account settings or by contacting support. Account deletion does not necessarily require immediate deletion of every record where limited retention is necessary for legal obligations, fraud prevention, security, dispute handling, or the establishment, exercise, or defence of legal claims.

Your Privacy Rights

Depending on the law that applies to you, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction of processing, objection to certain processing, and data portability. Where processing relies on consent, you may also have the right to withdraw that consent.

You may contact us to exercise an applicable privacy right. You may also have the right to lodge a complaint with the data-protection authority responsible for your jurisdiction.

Security

We use technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction. No method of storage or transmission can guarantee absolute security.

Contact

For privacy questions or requests, contact support@genevievedynasty.com.